1999
BASIC
MAINTENANCE SUPPLY
CUSTOMER
PRODUCT AND CUSTOMER SERVICE RATINGS
|
QUESTIONS |
1 = POOR | 2 | 3 = AVERAGE | 4 |
5 = EXCELLENT |
| CUSTOMER SERVICE WAS KNOWLEDGEABLE | - | - | - | 20% | 80% |
| CUSTOMER SERVICE WAS COURTEOUS | - | - | - | 13% | 87% |
| OVER ALL SERVICE FROM CUSTOMER SERVICE | - | - | - | 33% | 66% |
| PRICING ON THE PRODUCTS YOU PURCHASED | - | - | 20% | 47% | 33% |
| QUALITY OF THE PRODUCTS YOU PURCHASED | - | - | 13% | 27% | 60% |
| COMPARED TO OTHER DISTRIBUTORS: | BETTER | SAME | NOT AS GOOD | ||
| OUR PRICING WAS | 73% | 27% | - | ||
| OUR QUALITY WAS | 53% | 47% | - |